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Customer Success Manager

Hybrid; Reston, VA

Salary: $115,000-$150,000 annual base salary, plus performance-based cash bonus, incentive stock ownership, 401k, 100% paid premiums for medical, dental and vision, unlimited paid time off and other benefits. 

About Tidal: Make Threat-Informed Defense a Reality 

Tidal Cyber’s mission is to put the power of threat-informed defense into the hands of end-users. We seek to empower our users to understand and evaluate options by providing them with critical information regarding the threats to their organization and defensive capabilities they can bring to bear to defend against them. Ultimately, we enable them to make their own educated decisions on how to best defend their organization against the threats that matter most to them. 

Trust and collaboration are paramount to our success, and as such, Tidal fosters diversity in thinking and encourages open and respective dialog. As a team, we will continually learn from one another, and make progress towards our mission of delivering threat-informed defense at scale. 

About You 

We are looking for a passionate individual with excellent organizational, project management, and interpersonal skills. As an experienced customer success professional, you will bring your experience to identify early and proactively address potential risks associated with successful adoption of the Tidal Platform – ensuring consistent customer success. The successful candidate must be able to adapt in our fast-moving organization, collaborate with technical and non-technical stakeholders, and engage with a variety of stakeholders in the customer’s security organization ranging from leadership, threat intelligence, blue, and red teams.

 As a growing and evolving organization, Tidal is looking for someone who can deliver customer success while building and growing our customer success program. Tidal fosters an empowering environment that drives us to collaborate and learn. We seek new ideas to build and formalize our customer success program and deliver a high-quality overall customer experience in our quickly growing business.


  • Proven project management skills to organize and implement the Tidal customer success program
  • Interpersonal skills and empathy to develop strong relationships with customers
  • Able to communicate across a diverse set of technical roles and leadership levels
  • Maintain product knowledge and identify key customer requirements
  • Collaborate with the Tidal product and engineering teams to document customer requirements


This is a hybrid position where regular travel into Reston, VA is a requirement. 

 To apply for this role, please send a cover letter and resume to